As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
•In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
•For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
•If the floral container shown online is not available, a similar container will be used.
If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 72 hours of receipt of your FTD order. You may call, come in person, or write to us.